Controller name and contact details

MAN Truck & Bus SE

Dachauer Straße 667

80995 Munich

Germany

Tel. +49 (0) 89 158 00

Fax +49 (0) 89 150 3972

Contact: info@man-mn.com

Contact details of the Data Protection Officer

Data Protection Officer

Heinrich-Büssing-Str. 1

38239 Salzgitter

Privacy Contact Form

Purposes for which data is processed

The MAN Driver app is a mobile application which provides the user (driver) with various functions to support their activities prior to the start of the trip and in the case of interruptions to the journey (breaks, breakdowns, etc.) (e.g. vehicle check prior to departure, quick guide to MAN vehicles, Mobile24 emergency breakdown number).

Legal basis for data processing

Consent (use of data for product analysis with Mixpanel and Pendo)
Contract fulfilment (processing of data for the use of the app and provision of services, e.g. breakdown notification, parking space search)

Recipients or categories of recipients of personal data

Data processor (Audatex Schweiz GmbH)
Pseudonymised data for product analysis (Mixpanel Inc., 406 Howard Street, Floor 2, San Francisco, CA 94105, USA and Pendo.io, Inc., 301 Hillsborough St, Suite 1900, Raleigh, NC 276031, USA)
Platform/service partner

When the user logs in, data is exchanged with TB Digital Services GmbH in the course of the RIO services. The data is prepared on the platform by Audatex Schweiz GmbH for use of the app. Specifically, this is for the following functions: departure check, Perform, time and damage report.
In the event of a breakdown report, data is forwarded to MAN Service and Support GmbH (Mobile24).
When using the parking space search function (TruckParkingEurope), data is transferred to LOGPAY Transport Services GmbH.

Transmitting the data to third parties

Your personal data will only be passed on to third parties if this is necessary in order for us to provide our services or if you have given your consent.

Contract data processing

For the collaboration with cooperation partners required in order to provide the app and use the functions, we have concluded corresponding data processing contracts.

Transfer to third countries

Usage data which is collected when the app is in use is processed on the Solera platform of Audatex Schweiz GmbH for the purposes of preparation for the app and, if applicable, forwarding to RIO and/or Mobile24.

An adequacy decision has been made by the Commission (Switzerland).

Data storage time limits

Your personal data will be deleted if the data is no longer required to be stored in order to fulfil the intended purpose, provided this does not contradict any legal retention obligations, or if the storage of such data is not permitted for any other legal reasons.

Personal data is automatically erased after 12 months of inactivity (non-use of the Driver App).

You have the following rights:

In accordance with Art. 15 GDPR, you can obtain information from the data controller in relation to the personal data concerning you that is being processed (e.g. the purposes of the processing, the categories of personal data involved, the categories of recipient or the planned storage period).
In accordance with Article 16 GDPR, you can demand immediate rectification of incorrect personal data or completion of personal data stored by the data controller.
In accordance with Art. 17 GDPR, you can, under certain circumstances, insist on the erasure of the personal data concerning you that is stored by the data controller.
In accordance with Article 18 GDPR, you can, subject to certain conditions, restrict the processing of your personal data.
In accordance with Article 20 GDPR, you can obtain your personal data, as made available to the data controller, in a structured, conventional and machine-readable format or demand that it be transferred to some other data controller.
In accordance with Art. 7 (3) GDPR, you can, at any time, withdraw the consent you have given to the data controller. This has the result that the data controller will not be able to continue any data processing based exclusively on this consent.
In accordance with Art. 77 of the GDPR, you can lodge a complaint with a supervisory authority. Normally, this will mean approaching the supervisory authority for your usual place of residence or workplace or our company headquarters.

Information on mandatory data

Information which is shown as compulsory is either legally required or contractually prescribed or necessary for entry into the contract.

Failure to provide mandatory information will make it impossible to fulfil the processing purposes.

Data that is not marked as mandatory information is provided on a voluntary basis. Failure to provide voluntary information will result in us being unable to assist you adequately or provide you with product recommendations.

Automated decision-making

In accordance with Art. 22 (1) & (4) GDPR, no automated decision-making will take place.

Collected categories of personal data

Professional contact and (work) organisational data
For example, last name, first name, e-mail address, company
IT usage data
e.g. UserID, roles, permissions, login times, computer name, IP address, operating system, resolution
Vehicle usage data with VIN/number plate – guarantee, warranty, product liability, safe vehicle operation
e.g. for data relating to use of vehicles, which is linked to the VIN/number plate and is of importance in connection with workshop repairs, guarantee and warranty or product liability, or which needs to be available in order to ensure safe vehicle operation.
Vehicle usage data with VIN/number plate – comfort settings, multimedia, navigation
e.g. for data relating to use of vehicles which is linked to the VIN/number plate and concerns comfort settings, e.g. seat adjustment, preferred radio channels, air conditioning settings, navigation data, e-mail/SMS contact data.
Vehicle usage data with VIN/number plate – assistance systems, driving behaviour.
e.g. for data relating to use of vehicles which is linked to the VIN/number plate and concerns driving behaviour and/or the use of assistance systems and the associated concrete deployment data.
Position data
e.g. GPS, radio network location, movement profile, WLAN hotspot location.
Data on personal/professional circumstances & characteristics
e.g. portrait photo, job title, tasks, activities, appraisals/evaluations, etc.
Remuneration and time management data
e.g. attendance times, absence times, etc.

App-specific data protection information

App’s access to device functions
The device’s camera/photo function is accessed in order to record damage to the vehicle, to identify barcodes (VIN) and to identify switch symbols, etc. for the quick guide function.

The device’s telephone/SMS function is accessed when contact is established with Mobile24.

The device’s GPS function is accessed in order to establish the location when sending your location to
- Mobile24 for use of the breakdown service
- LOGPAY for use of the parking space search
- Google for use of the ServiceFinder
The device’s WiFi function is accessed when transmitting data (WiFi use if available).

The device’s memory is only accessed for the purposes of temporary storage of the recorded data.
Data recording when registering as a user
Within our app, we can provide functions which require you to register before you can use them. This involves us collecting your contact details where necessary. This personal data is only passed onto third parties provided this is required to perform the service or if you have explicitly agreed to it.
Data recording without registering as a user
You can use our app without registering or providing personal information. In this case, alongside the location and device data required for use of the app functions, we will store only access data, such as the name of your Internet service provider, where applicable. The access data is data which is analysed in the form of usage profiles in order to improve the app. It does not provide any information about you personally.
Location determination (only via GPS)
In conjunction with the use of certain functions, we will determine your current location via GPS so that we can quickly give you information about your immediate environment.

You can deactivate the transmission of the GPS position on all conventional mobile devices (usually in the settings menu). Please understand that, in this case, not all of our app’s functionalities may be available.
Location determination (via GPS, GSM or WiFi hotspots)
In conjunction with the use of certain functions, we will determine your current location so that we can quickly give you information about your immediate environment.

You can deactivate the transmission of the GPS position or the signing in to WiFi hotspots on all conventional mobile devices (usually in the settings menu). Please understand that an imprecise location might be sent via the mobile phone network (GSM positioning) in this case, meaning that not all of our app’s functionalities may be available.
Data security in the app
We take technical and organisational security precautions in order to protect your personal data against accidental or premeditated manipulation, loss, destruction or access by unauthorised persons. Our data processing and security precautions are constantly improved in accordance with technological developments.

All data transfers – between the app and our backend as well as to external interfaces – are encrypted (TLS 1.2).
Changing our data protection provisions
We reserve the right to change our data protection and security precautions if this should become necessary due to technical developments. In such cases, we will adapt our data protection provisions accordingly and inform you appropriately and – if required – request your consent for this.

Web analysis

In order to constantly improve the user-friendliness and quality of the services that we offer and to adapt them to your needs, we use MixPanel and Pendo to analyse the use of our app. MixPanel and Pendo facilitate the evaluation of pseudonymised user behaviour (how often is a feature used, how much time is spent on it). In addition, we collect hardware and system data in order to be able to analyse possible faults in the app and, for example, to draw possible conclusions about the impact of the use of the app on driving behaviour.

Surveys

You have the opportunity to participate in product satisfaction surveys. The survey is anonymous and voluntary.

Privacy policy

Data protection information